Job Title: Area Customer Manager (ACM)
Job Purpose:
The Area Customer Manager is responsible for driving customer acquisition, retention, and growth within a defined territory. The role emphasizes expanding customer base, increasing sales volume, and deepening relationships by promoting solutions such as BNPL (Buy Now, Pay Later) and Customer Membership programs that enhance loyalty and market share.
Location: Amuwo Odofin
Key Responsibilities:
1. Customer Growth & Acquisition
• Identify, prospect, and onboard new retail customers in the assigned territory.
• Drive adoption of the BNPL(Buy Now Pay Later) feature to increase purchasing power and sales turnover.
• Promote and enroll customers into the Membership program to strengthen loyalty.
2. Sales & Revenue Delivery
• Achieve monthly, quarterly, and annual sales targets.
• Increase sales volume through BNPL utilization and membership-driven repeat purchases.
• Monitor competitor activity and adjust strategies to stay ahead.
3. Customer Relationship Management
• Build and maintain long-term customer relationships.
• Ensure customer satisfaction by resolving issues quickly and effectively.
• Conduct regular customer visits and promote added-value services like BNPL and Membership.
4. Team & Territory Management
• Responsible for growing team members a minimum of 10 Active Account managers, Supervise, coach, and support account managers within the territory.
• Ensure route planning, market coverage, and daily execution excellence.
• Track performance, motivate the team, and enforce discipline in execution.
• Reporting & Insights
• Submit daily/weekly/monthly reports on sales, Customer acquisiton, BNPL adoption, and membership sign-ups.
• Provide actionable insights on customer behavior and growth opportunities.
• Work with cross-functional teams (Marketing, Finance, Logistics) to drive customer loyalty and financial inclusion.
Key Requirements (Skills & Qualifications):
• Bachelor’s degree in Business, Marketing, or related field.
• Minimum 3–5 years in Sales/Account/Area Management (FMCG, Retail, or Distribution preferred).
• Experience in driving customer programs (loyalty, membership, or BNPL adoption).
• Excellent communication, negotiation, and leadership skills.
• Analytical mindset with proven track record of growing customer base and sales.
Interested and qualified persons should send cv to careers@omniretail.africa using the subject head and location as job title
Job Title: Area Customer Manager (ACM)
Job Purpose:
The Area Customer Manager is responsible for driving customer acquisition, retention, and growth within a defined territory. The role emphasizes expanding customer base, increasing sales volume, and deepening relationships by promoting solutions such as BNPL (Buy Now, Pay Later) and Customer Membership programs that enhance loyalty and market share.
Location: Amuwo Odofin
Key Responsibilities:
1. Customer Growth & Acquisition
• Identify, prospect, and onboard new retail customers in the assigned territory.
• Drive adoption of the BNPL(Buy Now Pay Later) feature to increase purchasing power and sales turnover.
• Promote and enroll customers into the Membership program to strengthen loyalty.
2. Sales & Revenue Delivery
• Achieve monthly, quarterly, and annual sales targets.
• Increase sales volume through BNPL utilization and membership-driven repeat purchases.
• Monitor competitor activity and adjust strategies to stay ahead.
3. Customer Relationship Management
• Build and maintain long-term customer relationships.
• Ensure customer satisfaction by resolving issues quickly and effectively.
• Conduct regular customer visits and promote added-value services like BNPL and Membership.
4. Team & Territory Management
• Responsible for growing team members a minimum of 10 Active Account managers, Supervise, coach, and support account managers within the territory.
• Ensure route planning, market coverage, and daily execution excellence.
• Track performance, motivate the team, and enforce discipline in execution.
• Reporting & Insights
• Submit daily/weekly/monthly reports on sales, Customer acquisiton, BNPL adoption, and membership sign-ups.
• Provide actionable insights on customer behavior and growth opportunities.
• Work with cross-functional teams (Marketing, Finance, Logistics) to drive customer loyalty and financial inclusion.
Key Requirements (Skills & Qualifications):
• Bachelor’s degree in Business, Marketing, or related field.
• Minimum 3–5 years in Sales/Account/Area Management (FMCG, Retail, or Distribution preferred).
• Experience in driving customer programs (loyalty, membership, or BNPL adoption).
• Excellent communication, negotiation, and leadership skills.
• Analytical mindset with proven track record of growing customer base and sales.
Interested and qualified persons should send cv to careers@omniretail.africa using the subject head and location as job title