Tell us what happened. We’ll help you find the next step.

Account access

Use password reset on the sign-in screen first. Never send anyone your password or one-time code. If your email account is unavailable or you suspect takeover, contact support from a safe address and provide the profile username and any details that can be verified without exposing secrets.

Report content or a person

Use the in-app report option on the exact content or profile; this attaches the information needed for review. Block the person to stop interaction. For a credible threat or child-safety concern, follow the urgent route in the Safety Centre.

Payments and wallet

Include the amount, date, transaction reference, payment method type (never the full card number), and a screenshot of the status. Read Payments and Refunds for processing times and eligibility.

Schools, programmes, and admissions

Tell us which school, programme, session, and source you are referring to. Fintter can correct its own listings, but an institution must confirm its official requirements and make admissions decisions.

Privacy and deletion

Use “Privacy request” in your subject for access or correction. To close an account, follow the public account deletion process. We verify requests before disclosing or deleting information.

Accessibility

If something prevents you from using Fintter, tell us the page, assistive technology, device, and task you were trying to complete. We welcome practical accessibility feedback.