NCAA Investigates Three Nigerian Airlines Over Passenger Welfare and Delays

Regulatory Action: The Nigerian Civil Aviation Authority (NCAA) intervened at the Abuja operations of Xejet, Rano Air, and United Nigeria Airline due to concerns over poor passenger care during flight disruptions.

Reason for Action: The NCAA cited failure to comply with regulations, including providing timely updates and light refreshments after two hours of delay, as required under Part 19 of the NCAA Regulations 2023.

Public Statement: Michael Achimugu, NCAA Director of Public Affairs and Consumer Protection, stressed that airlines must meet their obligations, especially during the end-of-year travel rush, warning of regulatory sanctions for non-compliance.

Context: Airfares have surged by about 150%, reaching over ₦300,000 on some domestic routes (especially South-South and South-East) due to high passenger demand and aircraft shortages. The Nigerian Senate recently summoned aviation officials over these steep increases.


Key Takeaway: NCAA is actively monitoring airline operations to protect passengers’ rights and ensure compliance during high-traffic periods. Airlines failing to meet standards risk penalties.