Australian Bank Fires Long-Serving Employee, Replaces Her With AI She Helped Build
The Commonwealth Bank of Australia has come under criticism after sacking 65-year-old Kathryn Sullivan, a former teller who had worked at the bank for 25 years, only to replace her with the very AI system she helped train.
Sullivan was made redundant in July after weeks spent scripting and testing responses for “Bumblebee,” the bank’s chatbot, which later took over her role. “I was completely shell-shocked,” she said, adding that she and a colleague felt devalued after years of service.
While acknowledging AI’s potential, Sullivan called for regulations to prevent abuse and protect human jobs. The bank initially ignored her inquiries but later admitted its AI rollout was premature, offering to reinstate the affected workers. Sullivan declined the offer, citing job insecurity.
The Commonwealth Bank of Australia has come under criticism after sacking 65-year-old Kathryn Sullivan, a former teller who had worked at the bank for 25 years, only to replace her with the very AI system she helped train.
Sullivan was made redundant in July after weeks spent scripting and testing responses for “Bumblebee,” the bank’s chatbot, which later took over her role. “I was completely shell-shocked,” she said, adding that she and a colleague felt devalued after years of service.
While acknowledging AI’s potential, Sullivan called for regulations to prevent abuse and protect human jobs. The bank initially ignored her inquiries but later admitted its AI rollout was premature, offering to reinstate the affected workers. Sullivan declined the offer, citing job insecurity.
Australian Bank Fires Long-Serving Employee, Replaces Her With AI She Helped Build
The Commonwealth Bank of Australia has come under criticism after sacking 65-year-old Kathryn Sullivan, a former teller who had worked at the bank for 25 years, only to replace her with the very AI system she helped train.
Sullivan was made redundant in July after weeks spent scripting and testing responses for “Bumblebee,” the bank’s chatbot, which later took over her role. “I was completely shell-shocked,” she said, adding that she and a colleague felt devalued after years of service.
While acknowledging AI’s potential, Sullivan called for regulations to prevent abuse and protect human jobs. The bank initially ignored her inquiries but later admitted its AI rollout was premature, offering to reinstate the affected workers. Sullivan declined the offer, citing job insecurity.
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